Digital Operations Retainer
The plan that keeps your site fast, secure and answered. Projects are how we meet; operations are how we work together.
Plans
Essential
For Express Commerce System sites
$100/month
8h response
- Uptime monitoring 24/7
- Daily backups
- Monthly security updates
- Monthly performance report
- 1 hour of changes included
Performance
For corporate sites (Launch and Scale)
$150/month
4h response
- Everything in Essential
- Lighthouse alert if it drops below 85
- Weekly dependency updates
- 2 hours of changes included
- Quarterly conversion review
Operations
For projects with n8n or Make automations
$200/month
2h response
- Everything in Performance
- Automation workflow maintenance
- Monitoring of CRM, email and payments
- 3 hours of changes included
- Monthly 30-minute strategy call
Why it pays for itself
Downtime costs more than the plan
Four hours offline on a campaign day can cost more than twelve months of maintenance. Every paid click that lands on an error page is money gone.
Priority, in writing
With a plan, you have a contractual response time. Without one, you are one more request in the queue.
Your time is worth more
If your hour is worth $50 and the plan saves you two hours of technical chasing a month, it has already paid for itself.
The problem
A site without active maintenance is a car without service: it works until it does not, and it always fails at the worst moment. Outdated dependencies are the most common door for attacks, and broken automations fail silently.
Every plan includes
- Uptime monitoring 24/7 with automatic alerts
- Automated daily backups
- Security updates
- Monthly performance report: Lighthouse, uptime, incidents
- Included hours for small changes
What is not included
- New sections or features (quoted separately)
- Content production
- Paid ads management
What you get
- Someone accountable when something breaks
- A site that stays as fast as the day it launched
- Automations that keep running when nobody is watching
Investment
$100 - $200 USD per month
Starts in month two of every project. Existing sites join after a technical audit.
Request your proposalCan I skip the plan?
Yes. Support is then billed hourly at $80-$100 with no guaranteed priority. Most clients switch to a plan after two or three ad-hoc requests. Your call.
Questions we get before every project
Do unused hours roll over?
No. They reset every month so we can keep capacity reserved for your SLA.
Can I change plans?
Yes, at the start of any month, with no penalty.
If your biggest concern is that it looks pretty, we are probably not the right team.
If you need a site that performs, gets found and keeps working, answer a few questions. It takes three minutes and tells us both if there is a fit.